Return & Refund Policy | Dooribaaz.com

Thank you for shopping at Dooribaaz.com. We take pride in our artisan shirts, premium apparel, and handmade home decoration collections. If you are not entirely satisfied with your purchase, we are here to help.

1. The 7-Day Eligibility Window

Window Duration: All return, refund, or size exchange requests must be submitted within exactly 7 calendar days starting from the official date your package status was marked as delivered in our system logs.
Item Condition: To qualify for processing, items must be unworn, unwashed, unaltered, and retained in their original premium packaging closures with all designer product tags securely attached.
Exceptions: Custom-tailored commissions or items marked as final clearance sales are ineligible for returns or size adjustments.

2. Size Exchange Parameters

If a piece does not fit comfortably, customers can request an alternate size profile through their Profile Dashboard > Order Tab within the 7-day window.
Exchange processing is dependent entirely on real-time stock availability in our workshop inventory logs. If the target size is sold out, a standard refund workflow will be initialized instead.

3. Refund Distribution & Processing

Once an administrator validates and approves your item arrival at our studio hub, your refund will be immediately authorized.
Credits are issued back to the original source payment mechanism (e.g., credit card, UPI account, or net banking wallet via our Razorpay integration gateway logs).
Bank settlement cycles generally require 5 to 7 business banking days to populate back into your financial statements.

Need Assistance?

Get immediate support from our custom workshop logistics desk.

Email us directly:

support@dooribaaz.com