Frequently Asked Questions (FAQ)
Find quick answers to common questions about shopping at Dooribaaz.com. If you can't find what you are looking for, feel free to contact our customer support desk.
1. Orders & Payments
What payment options do you support?
We securely process all transactions via Razorpay. You can pay using UPI, major Credit/Debit Cards, Net Banking, or popular digital wallets.
Can I change or cancel my order after placing it?
Orders can be cancelled or altered via your profile page before they transition to 'Shipped' status. Once dispatched, the standard return/exchange policy applies.
2. Shipping & Delivery
How long will it take to get my package?
Standard transit takes 3 to 5 business days for metropolitan regions and 5 to 7 business days for regional addresses after processing.
How do I track my delivery status?
As soon as your package is dispatched, an automated tracking email is sent via our Google SMTP relay network. You can also view live shipping status details in your Profile Dashboard.
3. Returns, Refunds & Size Exchanges
What is your return policy window?
We offer a strict 7-day post-delivery lifecycle window for all eligible apparel and home decor items. Requests must be filed within 7 calendar days from when the package is marked delivered.
How do I swap an item for a different size?
Navigate to your Profile Dashboard > Orders Tab, click on your order detail card, select 'Size Exchange', and choose your preferred new size option from the dynamic stock catalog.
When will I see my refund amount?
Once approved by an administrator, refunds are sent immediately back to your original Razorpay source payment channel. Financial institutions typically take 5 to 7 banking business days to post the credit back to your account statements.
Still have questions?
Read our policies or reach out to our team directly.